Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not, we've made our return process simple and hassle-free.
Our Return Policy
- 30-day return window for most items
- Items must be in original condition with packaging
- Free returns for defective items
- Exchanges available for incorrect fitment
Return Process
1. Request Return
Contact our customer service team or fill out the return form online. You'll need your order number and the reason for return.
2. Package Item
Carefully pack the item in its original packaging with all accessories. Include the return form or order number inside the package.
3. Ship & Refund
Ship the item using the provided return label or your preferred carrier. Once received, we'll process your refund within 3-5 business days.
Return Eligibility
Eligible for Returns
- Unopened items in original packaging
- Defective or damaged products (with photos)
- Incorrect items shipped
- Items that don't fit your vehicle (with proof of incompatibility)
Not Eligible for Returns
- Used or installed parts
- Items damaged due to improper installation
- Electrical components with broken seals
- Special order or custom-made items
Refund Information
Refund Methods
Refunds will be issued to the original payment method used for the purchase:
- Credit/debit card refunds: 3-5 business days
- Bank transfers: 5-7 business days
- Store credit: Immediate
Refund Deductions
The following may be deducted from your refund amount:
- Return shipping costs (except for defective items)
- Restocking fee (15% for non-defective returns)
- Damage fees for items returned in poor condition
Exchange Process
If you'd prefer to exchange your item rather than return it for a refund, follow these steps:
- 1
Contact Customer Service
Reach out to our team via phone, email, or chat to request an exchange.
- 2
Provide Details
Explain why you want to exchange the item and specify the replacement you'd like.
- 3
Return Original Item
Ship the original item back using the provided return label.
- 4
Receive Replacement
Once we receive your return, we'll ship out the replacement item.
Note: If the replacement item costs more than your original purchase, you'll need to pay the difference. If it costs less, we'll refund the difference.
Frequently Asked Questions
Need Help With Your Return?
Email Us
returns@pyesakto.ph
Response within 24 hours
Call Us
(02) 8123-4567
Mon-Fri, 9am-6pm
Live Chat
Chat with our team
Available 24/7
Ready to Start Your Return?
Fill out our online return form to get the process started. You'll need your order number and product information.